maureen neigh lore was with him and what he promised people who live in that neighborhood. raw region. >> reporter: frank, governor schwarzenegger returned from his week long trip to arab yay he drove straight here down the street to the disaster zone. what is important is figuring out what went wrong. the governor was joined by state and local leaders this afternoon along with members of pg&e. >>> we don't know why, if there was something missing or a weak link or something, but that's why we have the whole area locked off and secured, the important thing is that something like this doesn't ever happen again. >> reporter: the governor viewed. >> amanda: of the devastated region and praised the quick response of emergency responders. >> i'm goin' down the street, got people running up the street, i have some burn victims, i'm getting snap shots of all the people's faces and the tractor. >> this san brown oh fire captain was one of the first on the scene that night. his voices one of those recorded on the dispatch tapes. >> let go a third alarm. we have multiple houses, extr